Danone Canada generally collects and uses personal information as follows:
Information you provide. In many cases, we collect personal information directly from you, such as your name, contact information, e-mail address and any information you provide us when you contact us through our calling center or through our website, when you make an inquiry, visit or use our Site, interact with us through social media platforms, when you sign up to receive our newsletter or when you participate in a contest or other promotion run by Danone Canada. We generally use such personal information for the following purposes:
Cookies and Technical information. When you visit our site, for each visitor to the Site, our web server may automatically recognize and store information such as the visitor’s IP address/domain name combination, type of web browser, computer operating system (e.g., Windows or Mac OS), and any referring web sites. When you visit the Site, our server may send a “cookie” to your browser. Cookies are small amounts of data that our Site sends to your computer while you are visiting the Site. This information gets stored on your computer’s hard drive and among other things, it allows our Site to distinguish between visitors and analyze traffic patterns through the Site. This data is used to measure and improve the effectiveness of our website or enhance the experience for our customers. [For instance, it may be used to ensure that the products advertised on our Site are available in your area or that we are not showing you the same ads repeatedly.] We treat this information as personal information when it is associated with your account or contact information. We may also collect and use the following type of information when you visit and/or interact with us on our Site:
Job Application. If you have applied for employment with Danone Canada, the personal information submitted with your job application will be used for recruitment and other customary human resources purposes. For example, we may send you information about new job opportunities within Danone Canada as well as other career development resources.
Consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice. You may also withdraw your consent as follows:
Only those employees of Danone Canada or trusted third party contractors, who need access for business reasons, or whose duties reasonably so require, will be granted access to personal information about customers.
It is neither our goal nor intention to collect or post personal information from children under the age of eighteen without their parent’s or guardian’s consent. Danone Canada does not knowingly provide any personally identifying information collected from children, regardless of its source, to any third party for any purpose whatsoever. When a child submits information to the Site, the child’s parent or guardian receives an e-mail alerting them to the child’s registration and provides instructions on how the parent could delete the child’s registration, if so desired. Although children may be allowed to participate in contests, if a child wins, notification and prizes are sent to the parents or guardians identified in the initial registration process. Danone Canada encourages parents and guardians to spend time online with their children and to participate in the interactive activities offered on the Site.
Notwithstanding the foregoing, it is possible that we nevertheless collect such information from children if same is provided to us. We therefore encourage parents to inform their children about the possible consequences of using the Site and disclosing information through the said Site. We will not assume any responsibility with respect to the use of the Site or disclosure of information via the Site by children.
CHILDREN ARE HEREBY REQUIRED TO OBTAIN THE PERMISSION OF THEIR PARENT OR LEGAL GUARDIAN BEFORE PROVIDING ANY PERSONAL INFORMATION TO US.
In some cases, personal information that we manage may be transferred, processed and stored outside Canada, and therefore may be available to government authorities under lawful orders and laws applicable there. Danone Canada will strive to protect personal information disclosed to third parties by contractual agreements requiring that those third parties adhere to adequate confidentiality and security.
You may request that your personal information be changed or deleted from our databases. In order to review the personal information that has been collected about you or make a request that we modify or delete your information, please click here to send an email to Danone Canada via our Contact Us section.
Our hosting agency institutes commercially reasonable systems security including firewalls to protect your personal information as it is transmitted to our Site and to protect such information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Physical measures, such as, locked filing cabinets and restricted access to offices. Organizational measures such as security clearances on a “need to know” basis and finally technological measures like the use of passwords and encryption. Danone Canada also trains and brings awareness to its employees as to the importance of privacy, confidentiality and security of the personal information of our clients.
You should note that no Internet transmission is ever fully secure or error-free, which is why we make no warranties as to the security of any information that you submit electronically as this will be done at your own risk. More particularly, e-mail sent to or from this Site may not be secure, and you should therefore keep this in mind when deciding what information you provide us with through e-mail. Moreover, where you use passwords, ID numbers, or other special access features on this Site, it is solely your responsibility to safeguard them.
Danone Canada makes no representations whatsoever about any other web site which you may access through this Site. In addition, a link to a website does not mean that Danone Canada endorses or accepts any responsibility for the content, or the use, of such website.
Chief Privacy Officer
100, rue de Lauzon
Last update: December 1, 2017